Website Help

Q: What do I do if I forgot my password?

A: Click here, enter your email address into the form and submit. If the email address is found, your password will be reset and your username and a new password will be sent to you by email. Once your receive the new password, login to your account and change the password to something easier to remember. You may also enter your email on our login screen under Forgot Your Password? The login screen can be accessed by clicking on Login in the upper-right-hand side of any page of the site. If you need further assistance please contact technical support at techsupport@wng.org or call member services at 800-951-6397.


Q:
What do I do if my password does not work?

A: Check the caps lock on your keyboard. The username and password are case sensitive. You may also want to check the expiration date of your subscription or membership. To find the expiration date of your membership, look on the mailing label of your print magazine (as seen in red below) or contact member services at 800-951-6397. (Note: Once signed in, you can find out when your subscription expires by clicking My Account in the upper-right-hand side of any page on the site. There, you may also renew your membership.)

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Please click here to become a WORLD Fellow Member.


Q:
How can I change my password?

A: Login to the website and then click on My Account under the Membership menu header near the top right of each page. Click the link that says Change Your Password. Enter a new password and then reenter it to confirm it is correct. When your account changes are complete, click on Change Password. Your new password is now in effect. If you need assistance please contact technical support at techsupport@wng.org or call member services at 800-951-6397.


Q: How can I change my display name for commenting on the website?

A: After initial set-up, you can only change your display name (name that appears next to your comments) once. To change your display name, you must first sign in. After you are logged in, click My Account under the Membership menu header near the top right of each page. Here, enter a new display name and click Save Changes. For additional assistance, please contact technical support at techsupport@wng.org.


Q: How can I change my avatar photo for commenting on the website?

A: After you are logged in, click My Account under the Membership menu header near the top right of each page. Here, browse for the desired photo on your computer and click Save Changes. Our site will only accept G- or PG-rated photos, so be sure yours isn't too racy. WORLD reserves the right to delete any user account using a photo that it deems inappropriate. Copyrighted images should not be used as avatars.


Q:
I have an account, but when I try to login or create an account it says, Account Info Not Found. What should I do?

A: Make sure that you are entering the account number correctly. Do not enter the zeroes before the number. Make sure you are entering the ZIP code correctly. Your account number can be found on the label of your magazine (as seen in red in example below). For further assistance please contact technical support at techsupport@wng.org or call member services at 800-951-6397.

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Q:
How can I access WORLD's website on my mobile device?

A: Type in wng.org/mobile using your mobile device's web browser.


Q:
How can I sign up to receive news and updates from WORLD by email?

A: To receive WORLD updates by email click here. To adjust your current email preferences, click here.


Q: How do I report a vulgar or offensive comment?

A: Click the Report Comment to Moderator link under the offending comment, or send an email to the Web Editor at webeditor@wng.org.


Q: What do I do if someone else is using my name to post comments on the site?

A: Contact the Web Editor at webeditor@wng.org for assistance. We will do all we can to correct the situation and punish the guilty party, but we cannot be held liable for their actions, nor can we be held responsible for the comments being cached on online search engines such as Google and Yahoo!


Q:
Where can I get more website help?

A: For general questions and comments, email the Web Editor at webeditor@wng.org. For technical or user account questions, email contact technical support at techsupport@wng.org, or call 800-951-6397, Monday through Friday (except holidays), 9 a.m. to 7 p.m. Eastern Time.

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